Terms of Service
The Minecraft Hosting agrees to furnish services to the Subscriber, subject to the following ("Terms of Service"). The Minecraft Hosting, the company here after referred to as, ("The Minecraft Hosting "). All provisions of this contract are subject to change from time to time at the discretion of The Minecraft Hosting. Subscriber understands that change to the ToS by The Minecraft Hosting shall not be grounds for early contract termination or non-payment.
Refund and Disputes
Minecraft servers are eligible for refunds within one twenty-four hour day of the creation of the server in our database, this point is not marked by the time at which your initial payment is processed and may differ by several hours or days. All refunds are made to the Customer's account credit. All of our other services, including product addons are not eligible for a refund. Refunds cannot be requested without probable cause; In addition to this non-monthly terms are non-refundable. A Service is only refundable if there is a problem with your server/product, if you don´t have any issue that we didnt fix you will not have a refund.
To terminate your services you must cancel any PayPal subscriptions active and cancel via our WHMCS billing area at https://The Minecraft Hosting.com. As The Minecraft Hosting does not have access to clients PayPal account we cannot and will not be responsible for unintended payments made from using the automatic payment subscription service.
Any support requests required for products from The Minecraft Hosting shall be submitted through the billing system via tickets.
Additionally we reserve all type of rights to terminate your server or service upon any violation of these terms or any other basis if deemed needed.
Refunds in Shared minecraft hosting and Dedicated servers
Only for Shared minecraft hosting any refund requests made within 24 hours of purchase will be honored, so long as it is the Customer's first time purchasing a product or service from Us. Any refund after 24 hours is not accepted. Only if there is a problem/issue with the server that we can't solve the refund will be accepted if not the refund will not be accepted. For Dedicated Servers there is no refund system, you can´t have a refund after you purchase a Dedicated Server. In dedicated servers you can only request a refund only if after 72 hours of payment we haven´t setup your server.